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Text editor pop up window problem and 404 error on Unread menu

4 months 2 weeks ago - 4 months 1 week ago #1122 by Jack Lee
Hi,

I recently purchased this theme. It all went well until I moved my Joomla sit from sub directory to root directory.

Using "Purity III" as Joomla's main template

First, the "Unread" menu returned 404 error.



Second, for some reason, in the text editor, some kind of conflict appeared when I click any icon which opens a pop up window
For example, when I want to insert a link, I click the link button, an link pop up window appeared but can not enter any field or submit or cancel. However, when I hover my mouse to a little bit above the link pop up window, my cursor changed to "hand" and when I click it, it add a emotion icon into the content.

I can not interact anything on the link pop up, so I try to click the "emotion" icon in the editor. Then the emotion window pop up on top of the link pop up window. Now the emotion window work properly but link window still not working behind the emotion window.

When I close the emotion window, the link window will suddenly move its position up a bit and works properly.

This weird issue happens on all the editor pop up window, for example, add image link icon, external link icon and map icon.

Please see attachment 1 to 3 for more screenshot





I tried to uninstall the Paradise template and reinstall but still not working.
Other templates text editor pop up window are working fine

Can you help me with this?
What other information I need to provide to you?

You can use this super account for testing:
[wait for further notice]
[wait for further notice]

It seems like only happened on Super user? normal register user are ok...

Here is the report

This message contains confidential information

Database collation check: ✔ The collation of your table fields are correct

Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |

This message contains confidential information
htaccess: Missing | PHP environment: Max execution time: 120 seconds | Max execution memory: 768M | Max file upload: 128M

Kunena menu details:

Warning: Spoiler! [ Click to expand ]

Joomla default template details : purity_III | author: JoomlArt.com | version: 1.2.4 | creationdate: Nov 30, 2018

Kunena default template details : Kparadise | author: Roundtheme | version: 2.0.0 | creationdate: 14/11/2018

Kunena template params:

Warning: Spoiler! [ Click to expand ]

Kunena version detailed: Kunena 5.1.12.1 | 2019-04-22 [ Kerberos ]
| Kunena detailed configuration:

Warning: Spoiler! [ Click to expand ]
| Kunena integration settings:
Warning: Spoiler! [ Click to expand ]
| Joomla! detailed language files installed:
Warning: Spoiler! [ Click to expand ]

Third-party components: None

Third-party SEF components: None

Plugins: None

Modules: None


Regards
Jack
Attachments:

4 months 2 weeks ago #1123 by Jack Lee
Seems like the problem is similar to the other post in this forum:
www.roundtheme.com/forum/rnd-kparadise/5...nd-redefine-problems
Probably is my template is using v4.7 font awesome and conflict?
Can you help me find a quick / temp solution for this? Thanks!

4 months 4 days ago #1124 by Eugene S.
Hi Jack,
I apologize for the delay with reply. We were on the vacation :)

Well, let's back to your questions.
1. Unread post - there is no such layout at the moment. We will include it to the next template update.
2. Popup window issue - please provide credentials to examine the issue (login and password for front-end access)
I suppose there is a conflict with other CSS styles, perhaps Joomla template overrides some styles globally. But I need to reproduce it first.

Like our extensions for Kunena?
Add your voice to the JED listing with a 100 score review: bit.ly/2cIg8pF
Thanks!

4 months 2 days ago #1125 by Jack Lee
Hi,
Thanks for your reply.

For point 1. You can login and there is "Unread" tab in the menu.

You can use the following login details:

finalfantasyotaku.com
tester
qawsedrftg

4 months 2 days ago #1126 by Eugene S.
Hi Jack,
As concerning point 1 - please see my answer above:

1. Unread post - there is no such layout at the moment. We will include it to the next template update.

Just unpublish such menu item now.

2. Popup issue - I do not see it. Did you fix it?

Like our extensions for Kunena?
Add your voice to the JED listing with a 100 score review: bit.ly/2cIg8pF
Thanks!

3 months 4 weeks ago - 3 months 4 weeks ago #1127 by Jack Lee
Hi,

Thanks for the reply!

I will unpublish the "unred" menu

But in regards to pop up, I did not fix it, it is still there. Please see new attachment here.

The process to produce the error is

New Post -> click link setting -> link medal pop up but nothing can be click -> click emoticon -> emoticon medal pop up on top of link medal -> emoticon works fine -> close emoticon medal -> link medal window moved up a little and works fine

I tried using FireFox and Chrome and they have the same problem. And I also tried on my pc at home and pc in my office. Both using Windows 10

And also, I just discovered something new......

The profile medal is not working as well in "Add new topic" page.

Please see attachchment.
Attachments:

Moderators: Eugene S.