Text editor pop up window problem and 404 error on Unread menu
4 years 3 months ago - 4 years 2 months ago #1122
by Jack Lee
Text editor pop up window problem and 404 error on Unread menu was created by Jack Lee
Hi,
I recently purchased this theme. It all went well until I moved my Joomla sit from sub directory to root directory.
Using "Purity III" as Joomla's main template
First, the "Unread" menu returned 404 error.
Second, for some reason, in the text editor, some kind of conflict appeared when I click any icon which opens a pop up window
For example, when I want to insert a link, I click the link button, an link pop up window appeared but can not enter any field or submit or cancel. However, when I hover my mouse to a little bit above the link pop up window, my cursor changed to "hand" and when I click it, it add a emotion icon into the content.
I can not interact anything on the link pop up, so I try to click the "emotion" icon in the editor. Then the emotion window pop up on top of the link pop up window. Now the emotion window work properly but link window still not working behind the emotion window.
When I close the emotion window, the link window will suddenly move its position up a bit and works properly.
This weird issue happens on all the editor pop up window, for example, add image link icon, external link icon and map icon.
Please see attachment 1 to 3 for more screenshot
I tried to uninstall the Paradise template and reinstall but still not working.
Other templates text editor pop up window are working fine
Can you help me with this?
What other information I need to provide to you?
You can use this super account for testing:
[wait for further notice]
[wait for further notice]
It seems like only happened on Super user? normal register user are ok...
Here is the report
Regards
Jack
I recently purchased this theme. It all went well until I moved my Joomla sit from sub directory to root directory.
Using "Purity III" as Joomla's main template
First, the "Unread" menu returned 404 error.
Second, for some reason, in the text editor, some kind of conflict appeared when I click any icon which opens a pop up window
For example, when I want to insert a link, I click the link button, an link pop up window appeared but can not enter any field or submit or cancel. However, when I hover my mouse to a little bit above the link pop up window, my cursor changed to "hand" and when I click it, it add a emotion icon into the content.
I can not interact anything on the link pop up, so I try to click the "emotion" icon in the editor. Then the emotion window pop up on top of the link pop up window. Now the emotion window work properly but link window still not working behind the emotion window.
When I close the emotion window, the link window will suddenly move its position up a bit and works properly.
This weird issue happens on all the editor pop up window, for example, add image link icon, external link icon and map icon.
Please see attachment 1 to 3 for more screenshot
I tried to uninstall the Paradise template and reinstall but still not working.
Other templates text editor pop up window are working fine
Can you help me with this?
What other information I need to provide to you?
You can use this super account for testing:
[wait for further notice]
[wait for further notice]
It seems like only happened on Super user? normal register user are ok...
Here is the report
This message contains confidential information
Database collation check: ✔ The collation of your table fields are correct
Joomla! SEF: Enabled | Joomla! SEF rewrite: Disabled | FTP layer: Disabled |
This message contains confidential informationhtaccess: Missing | PHP environment: Max execution time: 120 seconds | Max execution memory: 768M | Max file upload: 128M
Kunena menu details:
Warning: Spoiler!
Joomla default template details : purity_III | author: JoomlArt.com | version: 1.2.4 | creationdate: Nov 30, 2018
Kunena default template details : Kparadise | author: Roundtheme | version: 2.0.0 | creationdate: 14/11/2018
Kunena template params:
Warning: Spoiler!
Kunena version detailed: Kunena 5.1.12.1 | 2019-04-22 [ Kerberos ]
| Kunena detailed configuration:| Kunena integration settings:Warning: Spoiler!| Joomla! detailed language files installed:Warning: Spoiler!Warning: Spoiler!
Third-party components: None
Third-party SEF components: None
Plugins: None
Modules: None
Regards
Jack
4 years 2 months ago #1124
by Eugene S.
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Replied by Eugene S. on topic Text editor pop up window problem and 404 error on Unread menu
Hi Jack,
I apologize for the delay with reply. We were on the vacation
Well, let's back to your questions.
1. Unread post - there is no such layout at the moment. We will include it to the next template update.
2. Popup window issue - please provide credentials to examine the issue (login and password for front-end access)
I suppose there is a conflict with other CSS styles, perhaps Joomla template overrides some styles globally. But I need to reproduce it first.
I apologize for the delay with reply. We were on the vacation
Well, let's back to your questions.
1. Unread post - there is no such layout at the moment. We will include it to the next template update.
2. Popup window issue - please provide credentials to examine the issue (login and password for front-end access)
I suppose there is a conflict with other CSS styles, perhaps Joomla template overrides some styles globally. But I need to reproduce it first.
Like our extensions for Kunena?
Add your voice to the JED listing with a 100 score review: bit.ly/2cIg8pF
Thanks!
Moderators: Eugene S.