Official support hours: from 9 AM — 6 PM Monday to Friday (GMT +2).
The support staff may not reply on technical inquiries on weekends; all requests will be answered necessarily during working days. Reply time: depending on the complexity of your issue, the answer can be provided between a few hours up to 48 hours. In the particular instances we will notify you if extra time will be required to solve the issue.

Portfolio App for ZOO released (12 Nov 2016)

This creative App for ZOO let you to organize nice portfolio on your site and represent your projects in its best way. Portfolio App for ZOO works natively with Bootstrap 3 & Uikit templates (two layouts included) and comes with several in-built ZOO elements.

The template does not work on version 5 of kunema

2 weeks 5 days ago #498 by Arnaud
I buy today the template: RND Kascetic. The installation runs correctly without error but the product does not appear in the selection of kunema templates, yet the files have been successfully installed on the server.
I found that all the kunema templates that you propose were not compatible after the v4 ... I am very surprised, have you a solution to my problem or I have to ask for a refund? PS: I try to find a vertion of kunema v4 but it is not possible ... I am therefore blocked

2 weeks 2 days ago - 2 weeks 2 days ago #500 by sulpher
Hello Arnaud,
Current templates are designed for Kunena 4 version only and each template have a warning message. We are sorry, but there is no version of RND Kascetic for Kunena 5.

We are working on new series of templates to be released after a month. So, you can await when these template will be released and contact us which template will be chosen (your subscription will be renewed) or confirm a refund and soon you can buy the preferable template again.
It's your choice. Which way you would prefer?

As concerning the second question: your user account is active. Can you sign in to Roundtheme site now under your credentials? If no, please let me know.

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2 weeks 2 days ago #501 by Arnaud
merci pour votre retour, je souhaite être remboursé pourriez vous m'indiquez la marche a suivre ?, je passerai voir vos nouveaux modèles de template avec interêt merci.

2 weeks 2 days ago #502 by Arnaud
sorry :

Thank you for your return, I wish to be refunded could you indicate to me the procedure to follow? I will pass to see your new models of template with interest thank you.

2 weeks 2 days ago #503 by sulpher
Hello Arnaud,
The refund just been made. Your refund should appear on your credit card/bank statement within the next 7-10 days.

We will be glad if you return to us soon :)

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Add your voice to the JED listing with a 100 score review: